Allegis Global Solutions Program Manager (MSP Operations) in Memphis, Tennessee

Program Manager (MSP Operations)

  • Allegis Global Solutions

  • Posted:01/09/2019

Job Snapshot

Location: Memphis, TN, US

Employee Type: Full-Time

Posting ID: REF387U

Job Summary

Company Description

Allegis Global Solutions is founded on a culture that is passionate about transforming the way the world acquires talent by delivering client-focused solutions that make a difference for businesses worldwide. From refining how you manage your contingent workforce to strengthening your employer brand to recruit top talent, our integrated talent solutions drive the business results you need.

As an industry leader, we draw upon decades of experience to design innovative tools, products and processes. We develop competitive practices that position organizations for growth and we deliver the insight needed to succeed in today’s global marketplace.

Job Description

Job Summary

The Program Manager is responsible for the successful operation of Program Offices in support of Workforce Management Solutions for multiple client engagements.


  • Has a supervisory responsibility such as hiring, firing, performance, and/or pay reviews

  • Responsible for all Customer relations and negotiations

  • Manages relations with all suppliers

  • Responsible for successful achievement of all service level agreements

  • Assures that all program personnel are adequately trained on Vendor Management system provider software and program procedure and policy

  • Utilizes program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives

  • Manages all program resources assigned to perform tasks according to plan; sets expectations concerning program performance

  • Estimates time frames, quality and quantity of resources required to successfully achieve program objectives

  • Assures that Program Offices are managed on budget

  • Conducts periodic status checks with customers and team to assess progress against the plan

  • Prepares and delivers weekly and monthly status reports to Allegis Group Services and customer senior management on all program activities and issues

  • Acts as a liaison between the customer’s and supplier’s senior management

  • Resolves all program issues with customer and suppliers as appropriate

  • Travel as necessary to support customer activity at key accounts

  • Assist in implementation of the Workforce Management Solution at new customer engagements

  • Ability to interact and manage complex customer issues.



  • Displayed ability to manage and lead a team.

  • Ability to solve problems and present comprehensive solutions, business results and concepts to a leadership audience.

  • Strong computer software skills and Workforce Management software experience.

  • Experience within a Workforce Management Program Office (Acquisition based).

  • Ability to interact and manage complex customer issues.

  • Understanding and management of technology partners’ capabilities.

Education, Knowledge, and Skills:

  • Thorough understanding of the Workforce Management process, financial implications and benefits

  • Experience managing high-level customer and VMS or other vendor relationships.

  • Ability to engage and sell to executive level clients

  • Ability to present conceptual information to all levels of internal and external management

  • Excellent Customer relations skills

  • Demonstrated ability to effectively negotiate large customer contract

  • Ability to negotiate with Customers, Suppliers and Contractors

  • Ability to effectively present to large customer groups

  • Excellent verbal and written communication skills – examples where possible

  • Ability to provide support, training and guidance to Program Office personnel

  • 1 to 2 years of proven experience in account management and/or solution selling

  • 1 to 3 years of proven experience in leadership role as Temporary Staffing Office Manager

  • Ability to travel

  • Proven track record of success in working and dealing with enterprise account

  • Proven experience in successful negotiations of agreements, RFP’s, RFI’s and RFQ’s

Additional Information

As a workplace, we focus on relationships – with each other, our clients and our candidates - in fact serving others is one of our core values. We support open communication and recognize that giving constructive criticism can be even harder than receiving it. We appreciate the fearless and the passionate, who force us to be better. Everything we do sits on a pillar of diversity - diverse perspectives, backgrounds and ideas drive innovation and make us successful.

See what it’s like to work at AGS by searching #LifeAtAGS on any social network.

AGS is an Equal Opportunity/Affirmative Action Employer (M/F/Disability/Veterans). We will consider all applications without regard to race, gender, sexual orientation, gender identity, age, color, religion, national origin, veteran status, disability, genetic information or any other status protected by applicable law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to disability, please call 844-604-7059

Contact Information


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